Leasing & Resident Associate
Company: Mayroad
Location: Goldsboro
Posted on: May 9, 2024
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Job Description:
Summary/Objective of the Leasing and Resident Associate The
Leasing and Resident Associate is the primary point of contact for
residents and prospective residents of Mayroad housing units;
initiates and maintains contact with prospective and current
residents, including customer service, completion of lease
documents, follow-ups on work order requests, marketing, resident
events, and preparation for transitions both in and out of resident
units Essential Functions of the Leasing and Resident Associate
Actively promotes and leases all available units; meets and
maintains budgeted occupancy goals by managing the wait list
Provides excellent customer support to current, future, and past
residents; greets visitors to the office; answers phone contacts
and follows up in a professional manner Compiles and submits orders
for leasing and resident management functions; u ses property
management software, such as RealPage, and e-mails to submit, track
and follow up on work orders Uses Realync app to create virtual
tour videos and to create tips and tricks for residents for
maintenance issues Provides customer support and assists the
Leasing and Resident Manager in meeting resident occupancy goals
Serves as the first point of contact for people calling or visiting
the community office; directs individuals to the appropriate
resources. Assists the Leasing and Resident Manager with planning
and supporting resident functions, advertising and marketing,
leasing income, damage incomes, employee resources, and office
supplies Assists in recouping outstanding lease and/or damage
balances from former occupants before accounts go into default
status Coordinates Requests for Accommodations from residents to
Leasing and Resident Manager for approval Ensures all lease
paperwork for move-ins/move-outs are signed and correct; compiles
moveout charges to ensure all moveouts are being charged correctly
Plans, coordinates, executes resident events and activities;
contacts vendors, obtains supplies, creates, and promotes
advertising, and leads the events as needed Sends out all approved
resident communications, both written and digital, to include
announcements, advertisements, updates, etc.; as directed by the
Leasing & Resident Manager; assists with social media for resident
news and activities Creates and sends out weekly notifications for
pest control and preventative maintenance inspections if needed
[ML1] [MS2] Responds and follows up on resident issues, including
maintenance requests and new move-in logistics Performs weekly
[ML3] [RK4] [MS5] neighborhood drive-throughs to identify
compliance issues and ensure residents are following the Residence
Responsibility Guide and follows up if needed Performs home
inspections/walkthroughs prior to each occupancy/move-in to ensure
compliance and readiness before handing the property over to the
new resident Performs minor touch-up cleaning of homes to ensure
homes are move-in ready prior to resident occupancy Conducts
newcomers and move-out briefings for residents Assists Leasing and
Resident Manager with training incoming office personnel This
position is deemed Key & Essential and, as such, may be required to
work onsite beforehand, during, and after any accident, emergency,
or disaster in order to best protect and care for our residents and
assets Performs other job-related duties as assigned Supervisor
Responsibilities No Supervisor responsibilities Required
Qualifications of the Leasing and Resident Associate EDUCATION
REQUIREMENT - High School graduate or GED 2+ years of experience in
property management, customer service, or related industry
Knowledge, Skills & Abilities of the Leasing and Resident Associate
Familiar with/able to use property management software, such as
RealPage, Entrata, etc. Proficient with MS Office Software,
including MS Word, Excel, Outlook Excellent verbal and written
communication and presentation skills Ability to work independently
without significant oversight of responsibilities Comfortable
working and communicating with employees and residents at all
levels Excellent teamwork focus Excellent organizational skills
Basic financial skills to ensure proper accounting and
documentation of residency management Ability to analyze and
perform self-audits to identify and fix discrepancies Ability to
multi-task in a demanding environment Ability to pass a state and
federal background check to obtain access to the installation;
ability to pass a 12-panel pre-employment drug test Valid driver's
license; must be able to meet a Motor Vehicle Review in accordance
with Company policy; Note: Employee will be required to use
personal vehicle for on-the-job transportation Ability to
communicate with associates and customers Work Environment While
performing the duties of this job, the employee regularly works in
an office setting and out in the local community. Job includes
regular driving and mobility in the local residential community.
While performing the duties of this position, employees may
occasionally be exposed to environmental hazards, such as extremes
in heat/cold, humidity, and moisture, as well as hazards associated
with residential visits and inspection activities. Physical Demands
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Regular use of the telephone and
e-mail for communication is essential. Sitting for extended periods
and the use of hands/fingers is common. Hearing and vision within
normal ranges is helpful for normal conversations, receiving
ordinary information, and to prepare or inspect documents. Some
heavy lifting is expected. Exertion of up to 30 lbs. of force may
occasionally be required. While performing the duties of this job,
good manual dexterity for the use of common office equipment such
as computer terminals, calculators, and copiers is needed. The
employee is frequently required to walk. May be required
occasionally to reach, stoop, grasp, kneel, and crouch. Travel Not
applicable Other Duties Please note this job description is
intended to describe the general nature and level of work performed
by employees assigned to this position. It is not designed to
contain or be interpreted as a comprehensive list of all duties,
responsibilities, and qualifications. Additional job-related duties
may be assigned. Mayroad reserves the right to amend and change
responsibilities to meet business and organizational needs as
necessary with or without notice. Compensation details: 19.21-24.63
Hourly Wage PIb9371a7c93dc-35216-34387734
Keywords: Mayroad, Wilson , Leasing & Resident Associate, Other , Goldsboro, North Carolina
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