Program Manager - Mobility

Company: Truist Inc
Location: Wilson
Posted on: May 27, 2023

Job Description:

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.
Need Help? (https://www.brainshark.com/bbandt/careers-site-faq)
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (careers@truist.com?subject=Accommodation%20request)
(accommodation requests only; other inquiries won't receive a response).
Regular or Temporary:
Regular
Language Fluency: English (Required)
Work Shift:
1st shift (United States of America)
Please review the following job description:
Supports LOBs and other stakeholders in all aspects of Truist Mobility. This includes assistance with Truist Mobility initiatives, projects of varying size, enterprise transformational initiatives and day to day mobility needs across multiple portfolios and/or LOBs at any given time. May also engage to support large-scale change initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

• 
  
• 
  Works closely with and provides assistance and support to technology and LOB leads for the Truist Mobility program
  
  
• 
  -Ensures that program activities are on a path to deliver benefits realization.
  
  
• 
  Works closely and collaboratively with key mobility providers to deliver/procure mobility services
  
  
• 
  Builds and grows the mobility partnerships with key providers to better support Truists's overall mobility program goals
  
  
• 
  Collaborates across LOBs with key functional partners in the implementation of mobility initiatives
  
  
• 
  Proactively challenges the performance of current systems and processes and identifies risks and develops solutions and/or processes and ensures necessary risk mitigation steps are built into the processes
  
  
• 
  Readily recognizes solutions and determines at what point issues require escalation to management
  
  
• 
  Leads/facilitates teams of internal and/or external resources on a project, initiative basis and mobility training opportunities
  
  
• 
  Manages and administers all access to provider, mobility portals.This includes new access, deletions, and audits of provider portals
  
  
• 
  Work with and support internal help desks to document processes and information for end user mobility support
  
  
• 
  Prepare and present relevant mobility information to stakeholders and other parties
  
  
• 
  Procure mobility Services for designated, approved users or groups or third parties
  
  
• 
  Manage and perform enhancements on Service Now Mobility catalog
  
  
• 
  Optimize mobility plans based on monthly reporting. Adjust plans according with providers to not incur overages
  
  
• 
  Assist with mobility inventory true ups and reporting for Telecom Expense Management (TEMs) application
  
  
  QUALIFICATIONS
  Required Qualifications:
  The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  • 
    
  • 
    Bachelor's degree in a relevant field, or an equivalent combination of education and work experience
    
    
  • 
    Ten years progressive related experience in either a consulting, project management or process improvement related role
    
    
  • 
    Strong skills and experience in issue resolution, influencing team members and other stakeholders, conducting difficult negotiations and managing to stringent timelines for project deliverables
    
    
  • 
    -Demonstrated superior understanding of business and technology organization, resources, priorities, needs and policies
    
    
  • 
    -Demonstrated leadership in the implementation of complex programs and projects
    
    
  • 
    Ability to bring clarity to ambiguous assignments
    
    
  • 
    Demonstrated strong verbal and written communication skills
    
    
  • 
    Superior working knowledge of business matters, finance, planning, and forecasting
    
    
    Preferred Qualifications:
    
    • 
      
    • 
      8-10 years' prior experience working for a mobility provider or in conjunction with a provider in an external role
      
      
    • 
      Project management, strong facilitation, and communication skills
      
      
    • 
      Certification in ASQ or similar process improvement methodologies
      
      
    • 
      ServiceNow enhancement
      
      
    • 
      Proficient with Microsoft Office Excel
      
      
      OTHER JOB REQUIREMENTS / WORKING CONDITIONS
      Sitting
      Constantly (More than 50% of the time)
      Standing
      Occasionally (Less than 25% of the time)
      Walking
      Occasionally (Less than 25% of the time)
      Visual / Audio / Speaking
      Able to access and interpret client information received from the computer and able to hear and speak with individuals in person and on the phone.
      Manual Dexterity / Keyboarding
      Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
      Availability
      Able to work all hours scheduled, including overtime as directed by manager/supervisor and required by business need.
      Travel
      Minimal and up to 10%
      General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist's generous benefit plans, please visit our Benefits site (https://benefits.truist.com/)
      Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.
      Truist supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Truist is a Drug Free Workplace.
      EEO is the Law (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf)
      Pay Transparency Nondiscrimination Provision (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)
      E-Verify (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

Keywords: Truist Inc, Wilson , Program Manager - Mobility, Accounting, Auditing , Wilson, North Carolina