Customer Care Advocate
Location: Cary
Posted on: June 23, 2025
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Job Description:
Job Description: Max payrate 20/hr Customer Care Advocate- Group
Life Products Timeline Anticipated Class Start Date: 11/18/2024 In
person training, transition to virtual after nesting (1/16).
Training Hours: 8:30-5pm EST Monday-Friday, 30-minute lunch
Onboarding: First 3 Days Training Dates: 11/18/2024 12/31/2024
Nesting: 1/2/2025 1/15/2025 Requirements: Ability to report to work
in person during training Mon-Thurs and train virtually on Fridays.
This will take place out of the Cary, NC office. Once nesting is
complete associate will transition to work from home. Ability to
work from home which includes high speed internet (500-650 kbps)
and a quiet place to work that is secure. (Hotspots and use of Wifi
are not allowed high internet speed is required) Able to use video
during interview, coaching, and virtual training. An ability to
work during the hours of operation of Monday-Friday 8:00am 11:00pm
EST must be flexible in regard to shifts worked, which may change
based on business needs. No time off planned during training until
end of nesting. Requires a high school diploma or equivalent is
required. 1-3 years of experience in the field or in customer
service role is preferred. Work under immediate supervision
reporting to an immediate supervisor. Schedules after training will
be determined using ranking system based on performance in
training. Temps will bid on available schedules that very
throughout all hours of operation, 8:00am 11:00pm EST. Ranking will
be based on Progress Check scores and Behavior ratings. These
behavior ratings will be provided to the trainee once a week so you
can gauge your performance. Behaviors consists of: Attendance
Ability to use reference materials Class Participation
Interpersonal skills Grasp of Material Decision making Confidence
Level Ownership of learning Technical Skills Adaptability and
flexibility Equipment Coordination: For this role you will be
issued equipment which consists of a laptop, 2 monitors, keyboard,
mouse and docking station. You are required to return the equipment
to within a week of your assignment ending. Responsibilities /
Expectations: Respond to customer requests via telephone, providing
excellent service to s customers who have or are looking to obtain
a Life insurance policy through their employer. Customers can work
with various companies and associates must rely on instructions and
pre-established guidelines to perform the functions of the job.
Processes transactions, prepares correspondence, and fulfills
customer needs to ensure customer satisfaction. Below are some
common topics associates can expect to discuss with our customers:
Enrolling or changing their life insurance amount Confirm or change
beneficiary Policy Provisions (how policy works) IE: will it reduce
with age, what policy covers, exclusions etc How to continue
coverage when retired/leave employer Status of customer requests
Billing inquiries
Keywords: , Wilson , Customer Care Advocate, Customer Service & Call Center , Cary, North Carolina
