Util Field SVC Tech
Company: Fayetteville Public Works Commission
Location: Fayetteville
Posted on: April 2, 2026
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Job Description:
Description SUMMARY OF RESPONSIBILITIES : This class is
responsible for performing customer field services for the Metering
Services Department of the Public Works Commission.
Responsibilities include, but are not limited to, responding to
customer inquiries and complaints; completing field activities in a
Work Management System according to service locations to optimize
efficiency; checking/inspecting water and electric meters;
determining/analyzing meter voltages; resolving/reporting emergency
electric and water situations; logging/distributing work orders; /
replacing/installing/removing meters for electric/water services;
delivering/explaining service agreements/notices/meter readings to
customers; utilizing handheld device to determine functionality of
AMI meters; analyzing functionality of meter to determine meter
change requirement; preparing/maintaining records/reports within
Excel; identifying and locating problems and determining
appropriate remediation methods; using laptop to access GIS
drawings; reporting incidents of meter tampering for further
review/investigation; investigate and possibly repair water leaks
within PWC domain; investigate some meter alerts; working meter
change-out programs; Daily truck inspections;
maintaining/requesting servicing of vehicles; driving operating
vehicles in performing work assignments/ responsibilities;
maintaining inventory of tools/equipment/materials/supplies on the
truck; rechecking meters challenged by customers/skipped
accounts/priority readings; locating meters with metal detector;
checking meters involving high readings, high/low water pressure;
working meter change-out programs; working with
/troubleshooting/resolving problems with automated meter reading
units; utilizing Mobile Data Terminals (MDT’s); extended hours and
on-call availability are required. Operates under the direct
supervision of the Utility Field Service/Loss Control Supervisor,
in accordance with established policies and procedures. Performs
related work as required. EQUIPMENT OPERATED: MDT, company vehicle,
cellphone, hand tools, voltage meter, AMI programming device, water
pump and other equipment, as required. FULL PERFORMANCE KNOWLEDGE,
SKILLS, AND ABILITIES: Good knowledge of safety rules, regulations,
procedures; working knowledge of street layout/meter locations in
the service areas; working knowledge of the Commission’s policies
regarding utilities/field services/procedures/processes; skill in
the use/maintenance of tools/equipment and supplies used in field
services work; skill in installing/removing/replacing and
programming AMI meters; ability to analyze meter voltages; ability
to determine if meters are operational; ability to work
independently within schedule & to cover assigned route; ability to
assess/resolve/report emergency metering situations; skill in
detecting meter tampering/utility consumption irregularities;
working knowledge of meter reading/services; knowledge of the
functional operation of meters; ; ability to complete field
activities with a greater than 99.5% accuracy; skill in the use of
meter equipment; skill in operating computerized system support the
hand held terminals; ability to read/record meter readings
accurately/report related conditions; good knowledge of meter
reading/services of how meters are installed; ability to handle
problems/situations with customers/employees with tact and
courtesy; ability to use sound judgment/recommendations in making
decisions; ; ability prepare/maintain/retain records; Basic
Microsoft Office skills; ability to use GIS for location of meters;
ability to communicate effectively orally and in writing; ability
to develop/maintain courteous effective working relationship with
the public and all level of employees. MINIMUM QUALIFICATIONS:
Graduation from high school or possession of a high school
equivalency diploma. SPECIAL REQUIREMENTS: Functional Employment
Test (FET) required. Must possess/maintain a valid North Carolina
Driver’s License. PHYSICAL REQUIREMENTS: Must be able to perform
the essential functions of the position. SAFETY HAZARDS: Electric
current, inclement weather, insects, and loose animals. PROTECTIVE
EQUIPMENT: As required in the Public Works Commission’s Safety
Manual. EMPLOYER’S RIGHTS: This job description is general and
illustrative of the kind of duties required of this position. It is
not exhaustive and does not contain a detailed description of all
the duties that may be assigned to the incumbent occupying this
position. GRADE 303 $18.75-$24.74 /HOUR
Keywords: Fayetteville Public Works Commission, Wilson , Util Field SVC Tech, Energy / Utilities , Fayetteville, North Carolina
