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Lead Infrastructure Engineer

Company: Suntrust
Location: Wilson
Posted on: September 19, 2022

Job Description:

The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You'll be required to create an account or sign in to an existing one.

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If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility or call 877-891-2510 (accommodation requests only; other inquiries won't receive a response).

Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Resolve complex technical issues for Truist Network applications.
Perform problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution for complex issues. Perform programming and debugging activities.
Respond to issues in a timely manner by receiving and investigating incidents or service tickets.
Analyze and observe trends with technical issues and develop recommendations for long-term improvements.
Document all relevant end-user interactions and steps taken to resolve incidents.
Occasional contact with end-users.
Communicate status of issue resolution to internal customers.
May engage and manage outside vendors.
Apply in-depth knowledge of application support and an understanding of best practices.
Typically lead moderately complex projects and participate in larger, more complex initiatives.
Solve complex technical and operational problems.
Act as a resource for teammates with less experience.
May have people management responsibilities for a small team..
Must have a Bachelor's degree in Computer Science, Computer Engineering, Electrical/Electronics Engineering, or related technical field plus 5 years of progressive experience in development or application support positions performing the following:
Applying in-depth knowledge in information systems and ability to identify, apply, and implement best practices.
Understanding of key business processes and competitive strategies related to the IT function.
Planning and managing projects and solving complex problems by applying best practices.
Mentoring or providing direction to less experienced teammates.
Advanced troubleshooting of F5 Bigip load balancers profiles, iRules, SSL termination and decryption, persistence.
Configuring and troubleshooting Gigamon, including encryption and decryption.
Analyzing security vulnerabilities on F5 Bigip and Gigamon, including reviewing, testing and deploying firmware code upgrades.
Advanced troubleshooting Cisco ACI, including EPG, BD, VRF, and contracts.
Applying advanced knowledge of SSL certificates and signing Certificate Authorities
In the alternative, employer will accept a Master's degree in Computer Science, Computer Engineering, Electrical/Electronics Engineering or related technical field plus 3 years of experience in development or application support positions performing the aforementioned.
Position may be eligible to work remotely but is based out of and reports to Truist offices in Wilson, NC. Must be available to travel to Wilson, NC regularly for meetings and reviews with manager and project teams within 24-hours' notice.

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify

Keywords: Suntrust, Wilson , Lead Infrastructure Engineer, Engineering , Wilson, North Carolina

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