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Restoration Technician

Company: ServiceMaster Emergency Services
Location: Wilson
Posted on: September 21, 2022

Job Description:

The basic function of the Crew Chief is to exceed the expectations of our customers through service delivery. -Key Responsibilities and duties: -
Maintain a positive professional attitude with customers and fellow workers.
Be on time for appointments. -
Maintain a professional image.
Ensure paperwork standards are adhered to. -
Collect all money due when jobs are completed, unless other arrangements have been made as noted on the work order. -
Maintain cleanliness and order of assigned service vehicle.
Perform regular maintenance on equipment (includes truck mount as well as portable equipment).
Prepare truck for use the next day. -
Provide estimates to customers
Confirm email address with customers for the customer satisfaction survey.
Provide the customer with referral/discount offers.
Complete time card daily. -
Perform service as requested in warehouse/office/field.
Attend all scheduled training events. -
Perform all cleaning, service delivery services without supervision.
Utilize crew helper when assigned. -
STANDARDS OF PERFORMANCE
A positive professional attitude will be attained when customer and fellow workers notice.
Timeliness will be achieved when jobs start at the scheduled start time or the customer is notified of a time change at least 1 hour prior to scheduled start time. -
A professional image will be attained when proper personal hygiene is maintained and clean uniforms are worn.
Properly signed paperwork will include authorization signatures, satisfaction signatures, and contract signatures. (Area rugs and disaster restoration services will require additional signatures on forms designed for these services).
Proper receipt of money will occur wen checks, cash, VISA or MasterCard has been accepted for services rendered. Services rendered without payment require the Crew Chief to secure terms with the customer and authorization from the office. -
Cleanliness and orderliness will be accomplished when the exterior of the services vehicle is clean and the interior is organized and free of excess clutter and debris. -
Regular maintenance of the vehicles and equipment will require daily cleaning and scheduled maintenance. Weekly, monthly, and hourly maintenance will also be required as set forth by specific guidelines. -
The truck will be ready when it can leave the warehouse at a moment's notice and arrive ready to service customers on a job site, without additional prepping. -
Estimates will be properly given with the Crew Chief uses the prescribed ServiceMaster pricing system and the customer receives a properly completed estimate with guarantee form attached. -
Daily time cards/time maintenance will have been properly completed when they are put into the appropriate system by the end of each service day. -
Extra service in the warehouse/office/field will have been properly accomplished when the assigned task is completed to the satisfaction of the assignor. -
Cleaning tasks done alone will have been successfully accomplished when the Crew Chief maintains the appropriate satisfaction scores and call backs from the customer. -

Reports to: Production Manager

Keywords: ServiceMaster Emergency Services, Wilson , Restoration Technician, Engineering , Wilson, North Carolina

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