Nurse Manager, Operations - Duke University Hospital - Labor & Delivery

Company: Duke Health
Location: Durham
Posted on: March 25, 2026

Job Description:

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Duke Nursing Highlights: - Duke University Health System is designated as a Magnet organization - Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. - Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. - Duke University Health System has 6000 registered nurses - Quality of Life: Living in the Triangle! - Relocation Assistance (based on eligibility) Nurse Manager, Operations - Duke University Hospital – Labor & Delivery, Durham NC 27704 Duke University Health System- Duke University Hospital seeks to hire a Clinical Nurse Manager who will embrace our mission of Advancing Health Together. Job Summary: The Nurse Manager for the Labor & Delivery Unit is responsible for overseeing daily operations and advancing quality and safety initiatives within the department. This leader will share clinical oversight of approximately 140 FTEs in a high-performing unit known for exceptional clinical outcomes and strong performance metrics. The role reports directly to the Clinical Operations Director. Work Hours and Shift: M-F, 24/7 accountability Preferred Qualifications: 3 years of experience managing in Women's Services. Prefer applicants with labor & delivery experience. Department Profile: The Birthing Center at Duke University Hospital provides a personalized birth experience in a safe, comfortable environment. We provide comprehensive care for women and babies who face increased health risks during pregnancy, childbirth, and the postpartum period. We deliver more than 4000 babies each year and work closely to make sure patients have the birthing experience of their choice. Being recognized as the 1 Maternity Care Center in North Carolina by U.S. News & World Report, The Duke Birthing Center at Duke University Hospital is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time. Our unit is comprised of 10 triage rooms, 3 operating room suites, 20 labor-beds and a 23 bed antepartum unit This unit delivers an average of 350 patients each month. - Level 4 facility caring for high-risk obstetrical patients - 24/7 in house coverage including Maternal Fetal Medicine providers, Midwives, Obstetricians, Neonatologists, and a dedicated Anesthesia team. - Focus on serving our community and partnering with our families to create a safe and respectful birth environment. - High tech maternity care provided in a unit with lots of tenure and a close knit family environment. - A large multidisciplinary team in a shared governance environment, with a passion for family centered care. Position Description: Manage and supervise functions of assigned patient care area on a 24-hour basis; ensure effective delivery of clinical patient care and compliance with administrative and clinical policies and procedures. Work Performed: Participate in the development of the clinical areas' strategic and operational plans Actively support and promote a professional practice model that encourages staff participation in the development of clinical standards that is collaborative, collegial and utilizes current trends and data in professional practice (clinical and administrative). Openly support and consistently communicate mission of the unit/department and the organization. Serve as the collective voice for unit(s) staff to communicate with administration. Serve as the staff and patient advocate to ensure optimal patient care. Interface with patients and families to ensure that care is consistent with their expectations. Ensure active use of the nursing process for patients from pre-admission/admission to discharge and beyond (based on the clinical setting). Serve as a professional role model and mentor to staff by responding positively to change while supporting colleagues through the change process. Serve as a change agent to facilitate communication and transition that supports the mission of the organization. Ensure a unit-based work force that is diverse and cognizant of the value diversity brings to the workplace. Assure coordination/participation of unit based staff on department and organization wide councils/committees. Manage, supervise and coordinate delivery of patient care for assigned patient care area on a 24-hour basis. Ensure compliance with clinical patient care standards and established policies and procedures. Maintain clinical competencies for assigned clinical area and provides bedside care as needed. Assess/coach and evaluate staff level of practice. Develop programs that foster continued clinical development from novice to expert to positively impact on patient care and career satisfaction of staff. Maintain required unit records, reports and statistics for administrative purposes, ensures compliance with established hospital policies, procedures, objectives, quality control (POCT); PI, safety, environmental and infection control. Communicate requirements to staff, and hold staff accountable to established requirements. Coordinate the development, implementation and evaluation of policies and procedures designed to improve operational efficiency. Coordinate QC/PI activities with appropriate staff. Oversee various personnel actions including, but not limited to, hiring, performance appraisals, disciplinary actions, terminations and other related activities. Plan, schedule and organize work for group ensuring proper distribution and delegation of assignments and efficient utilization of personnel, space and facilities; overall accountability for the requisition, care and maintenance of unit inventory, equipment and supplies. Coordinate the activities of nursing staff with other hospital personnel; accountable for the effective and efficient operation of the unit and staff including ensuring that orders, treatments, plans of care, clinical pathways are being carried out in a manner supportive of patient care and recovery. Ensure documentation of patient care is complete and accurate in accordance with hospital and unit policies and procedures. Collaborate with the Director of Clinical Operations to determine fiscal requirements of assigned unit(s), and prepare budgetary recommendations. Monitor the level of resources utilized in service delivery and determines the appropriateness of resource consumption in the service. Develop action plans in conjunction with the Director of Clinical Operations to ensure budget and resource efficiency, and satisfaction with patient care delivery. Perform other related duties incidental to the work described herein. Minimum Qualifications Education Bachelor's degree in Nursing is required. Master's degree in Nursing strongly preferred. Experience Three years of nursing experience is required. Degrees, Licensures, Certifications Must have current or compact RN licensure in the state of North Carolina. BCLS certification required. Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

Keywords: Duke Health, Wilson , Nurse Manager, Operations - Duke University Hospital - Labor & Delivery, Healthcare , Durham, North Carolina