Mgr, Territory
Company: Spectrum
Location: Wilson
Posted on: July 30, 2022
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Job Description:
Posting Job DescriptionJOB SUMMARYThe Spectrum Territory Manager
is responsible for building, owning and driving a sales and
retention culture across the Spectrum Stores within a key metro
market, parts of a key metro market or large dispersed geographical
area. Actively and consistently supports efforts of their teams to
engage customers in a retail environment and drive the sale and
retention of Spectrum product and services. Consistently
demonstrates solid leadership and coaching skills to create a
motivated work environment where employees can excel.MAJOR DUTIES
AND RESPONSIBILITIESActively and consistently support all efforts
to simplify and enhance the customer experience.Leads multiple
teams of Store Managers, motivating and engaging them to meet and
exceed their sales goals, while delivering a clean, organized and
fully operational retail experience for all customers and
employees.Ensures sales managers and their teams are retaining
customers through positive customer relationship building,
diffusing customer escalations, utilizing effective listening
skills and probing techniques to overcome objectives and
save/upgrade customers.Plans, organizes, staffs and directs
multiple Spectrum stores.Ensures their stores meet Spectrum brand
and merchandising expectations and that a thriving culture of
customer care exists at all store locations within their span of
control.Ensures the successful rollout of new product and
merchandising launches by their management teams.Utilizes effective
assessment skills to continually inspect everything from the sales
behaviors to the product knowledge of the teams within their span
of control and lead change efforts as needed.Proactively identifies
issues, builds action plans and seeks opportunities to grow their
business and increase customer satisfaction.Manages crisis
situations and escalates to leadership as necessary.Ensures
management teams have subject matter expertise on all store
functions, including the Spectrum Store Customer Experience (SSCE),
Spectrum products, pricing plans, promotions, service features and
visual standards, as well as those of competitors.Consistently
meets or exceeds operational and expense management standards
within their scope of responsibility, while minimizing or
eliminating losses to the company.Maintains established
departmental performance standards, including FCC and franchise
performance standards.Builds employee engagement and high
performing teams by recruiting, training and retaining the best
talent within their span of control.Establishes check and balances
with store management to maintain appropriate levels of staffing at
all stores within their markets.Coaches, mentors and motivates
store management to feel empowered to achieve their key performance
metrics through multiple forums; one-on-ones, team huddles and
department meetings.Creates an environment of continuous learning,
role playing and development where management and employees are
able to enhance their skills and maximize their potential and
success through coaching, training, and objective performance
management, including the progressive discipline process.Maintains
solid working relationships with leadership, the operations team
and peers, working as a team to build a culture of success.Ensures
their markets are compliant with Spectrum cash management policy,
work order controls and requires completion of timely audits in
their stores.Ensures all store employees within span of control are
trained and managing strict enforcement of all company policies and
procedures, including active participation in Charter's EEO
program.Evaluates and analyzes the impact of business events on
their Spectrum Stores activity, responds accordingly and provides
leadership with frequent updates on key events.Assists with
Director functions and responsibilities and performs other duties
as requested by leadership.REQUIRED QUALIFICATIONSSkills/Abilities
and KnowledgeAbility to read, write, speak and understand
EnglishBackground as a Director, District Manager or Store Manager
in a destination shopping environmentProven ability to build a
solid sales culture and high-performing teams, while demonstrating
solid customer orientationLaunched or managed multiple locations in
their careerBuild good partnerships within all areas of the
organization by exhibiting solid interpersonal leadership,
influencing and presentation skillsA proven ability to lead others
and motivate them to succeed in a goal and incentive based work
environmentSolid experience in launching and managing multiple
projects simultaneously and providing status updates on their
successHistory of identifying trends and risk and effectively
communicating those to their leaders, then working to develop
response plansProven ability to handle change managementHigh
comfort level with personal technology, such as mobile devices and
personal video platformsValid driver's license and ability to meet
Charter's motor vehicle requirementsEducationBachelor's Degree or
equivalent work experienceRelated Work ExperienceSales Leadership
experience - 4-7 yearsTelecommunications/wireless leadership
experience; 2-4 yearsSales experience; 7+ yearsCustomer Service
experience; 7+ yearsPREFERRED QUALIFICATIONSSkills/Abilities and
KnowledgeEffective analytical, statistical, quantitative and
deduction skills and the ability to make qualitative
judgmentsExperience in implementing sales training and employee
development programsKnowledge of process and procedure design and
documentationWORKING CONDITIONSRetail environmentExposure to
moderate noise levelTravel to multiple locations to oversee and
monitor day-to-day operationsProfessional attire and
appearance#LI-NT1More on SpectrumGet to Know Us Charter
Communications is known in the United States by our Spectrum
brands, including: Spectrum Internet, TV, Mobile and Voice,
Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you
join us, you're joining a strong community of more than 93,000
individuals working together to serve more than 32 million
customers in 41 states and keep them connected to what matters
most. Watch this video to learn more.Who You Are Matters Here We're
committed to growing a workforce that reflects our communities, and
providing equal opportunities for employment and advancement. EOE,
including disability/vets. Learn about our inclusive culture.
Keywords: Spectrum, Wilson , Mgr, Territory, Hospitality & Tourism , Wilson, North Carolina
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