WilsonRecruiter Since 2001
the smart solution for Wilson jobs

Associate Team Leader

Company: H&R BLOCK
Location: Wilson
Posted on: July 24, 2019

Job Description:

Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

What you'll do...

  • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
    Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere.

    As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities.

    What you'll do...
    • Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
    • Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary
    • Serve as point of contact for onsite escalated client service concerns
    • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
    • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
    • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
    • Lead daily huddles and communicate essential information to office associates

Keywords: H&R BLOCK, Wilson , Associate Team Leader, Hospitality & Tourism , Wilson, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Hospitality & Tourism Jobs


Server Assistant
Description: As a Server Assistant, you will ul li Make sure tables are ready to receive arriving guests. Promptly set clean, empty, tables, clearing items away when guests have finished. li Do your part to (more...)
Company: Marriott Raleigh City Center
Location: Raleigh
Posted on: 08/22/2019

Front of House Team Members
Description: Front of House Team Members At Red Robin, our Extraordinary People are at the heart of everything we do Front of House Team Members exemplify a Genuine Spirit of service by welcoming guests, serving (more...)
Company: Red Robin Gourmet Burgers
Location: Raleigh
Posted on: 08/22/2019

PT Restaurant Server
Description: Now Hiring: Hotel Restaurant/Food Service Servers We are looking for people that have a passion to serve others Working at our food service outlets means you are many times the first or last greeting (more...)
Company: Marriott Crabtree Valley
Location: Raleigh
Posted on: 08/22/2019


Delivery Truck Driver-Raleigh, NC
Description: Company: FreshPoint Raleigh Location: US-NC-Raleigh Zip Code: 27560 Minimum Level of Education: High School or Equivalent Minimum Years of Experience: 0-1 Position Type: Non-Exempt Travel Percentage: (more...)
Company: Sysco
Location: Raleigh
Posted on: 08/22/2019

Hosts/Hostesses starting at $10 per hour!
Description: Hosts/Hostesses starting at 10 per hour Red Robin isn't your typical burger restaurant. We're a team filled with unbridled energy, magnetic personalities, and a passion for having fun We also have (more...)
Company: Red Robin Gourmet Burgers
Location: Raleigh
Posted on: 08/22/2019

Restaurant Server
Description: You're welcoming by nature and have a knack for remembering details. You're happiest when juggling tasks and getting it right is important to you. You have a flair for taste tempting, the gift of persuasion, (more...)
Company: The Stateview Hotel
Location: Raleigh
Posted on: 08/22/2019

Dishwasher
Description: NOW HIRING: DISHWASHER You SHINE best when all your work displays the SHINE as well. Your commitment to the care and attention of making sure our guests see our best presentation keeps our service and (more...)
Company: Marriott Crabtree Valley
Location: Raleigh
Posted on: 08/22/2019

Lounge Bartender - Hyatt House Raleigh North Hills
Description: Are you social, engaging, and enjoy meeting people from all walks of life Are you detailed oriented, responsible, and able to multi-task Being the lounge bartender at a Concord hotels means you are (more...)
Company: Concord Hospitality
Location: Raleigh
Posted on: 08/22/2019

Room Service Server - Part Time
Description: You're welcoming by nature and have a knack for remembering details. You're happiest when juggling tasks and getting it right first time is important to you. Whether it's providing a heary meal to an (more...)
Company: Marriott Raleigh City Center
Location: Raleigh
Posted on: 08/22/2019

Line Cook
Description: You bring the dishes that the chef creates to life. The chef relies on you to get it right and you take pride in making it happen. The bustle and sometimes intensity of the kitchen energizes you. You (more...)
Company: Marriott Raleigh City Center
Location: Raleigh
Posted on: 08/22/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Wilson RSS job feeds