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Full Time Work at Home Senior Customer Service Representative

Company: MommysJobsOnline
Location: Wilson
Posted on: August 3, 2019

Job Description:

CSR Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution. Associates will also utilize a variety of systems and tools to efficiently service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. Wilson, NC

Keywords: MommysJobsOnline, Wilson , Full Time Work at Home Senior Customer Service Representative, Hospitality & Tourism , Wilson, North Carolina

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