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Content Specialist/Trainer

Company: Parsable
Location: Raleigh
Posted on: June 20, 2019

Job Description:

About this Role

Parsable is hiring a Training & Content Lead. In this role, you will be responsible for designing the next generation training program for Parsable customers. Much of our success to date has been enabled by dedicated in-person training we've provided our users. Given the rapid growth of our company and user base, it's time to take our training capabilities to new heights with a systematic on-boarding program, broader training tools, more self-service and a great user experience - all leading to accelerated adoption of the Parsable solution. You will collaborate with Customer Success Managers, Product Managers, Marketing, Pre-Sales and company leadership to be successful and make a critical contribution to the continued rapid growth of Parsable.

Qualifications

To lead this effort, you'll simultaneously be a strategist, executor, collaborator, leader and be able to clearly demonstrate that you have:


  • 3-5+ years of experience in owning a SaaS software onboarding/training program
  • Created a variety of training content for multiple types of users and learning styles (presentations, best practice reference guides, video how-to's, FAQs, etc.)
  • Expanded existing training reach and frequency through a mix of delivery systems (video libraries, in-app tutorials and help, webinars, LMS, etc.)
  • Collaborated cross-departmentally, and especially with Product owners, to ensure all training content reflects the most current state of the products.
  • Substantial experience in enterprise SaaS software, in functions such as training, customer success, and/or product or product marketing.
  • Depth of training experience to draw from and have a knack for what works and what doesn't. You find creative, thoughtful ways to develop training programs to fit the occasion including urgency - and never shy away from experimenting.
  • An ability for deep empathy for the people we're training, and are genuinely driven to help them learn and accomplish.
  • Able to condense technical content into easy to communicate/understandable information
  • Decent visual/video/graphic design competency and/or has a network of excellent resources that can build content on demand
  • Thrived in a start-up environment, showing flexibility, ownership, curiosity, determination and creativity. You've already earned your small company stripes and helped fuel a relevant part of a company's growth before.
  • You're passionate about helping the industrial worker succeed. We're a unique offering in the SaaS/manufacturing world and being connected to our goal matters.

    Responsibilities


    • Designing the next generation of training for Parsable customers, which enables accelerated adoption via a systematic program, broader training tools, more self-service and a great user experience
    • Creating and maintaining training materials with the support of Customer Success, Product and Marketing teams
    • Creating content to support the training. This can include FAQ's, training videos, walkthrough, guides, in-app content and training seminars.
    • Building and running a series of webinars for existing customers and prospects
    • Partnering closely with our Product Management team on upcoming features and creating appropriate training collateral and processes.
    • Measuring training effectiveness and make improvements based on feedback.
    • Lead discussions on what resources are required (systems, people, etc.)

Keywords: Parsable, Wilson , Content Specialist/Trainer, Human Resources , Raleigh, North Carolina

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