Field Tech Specialist
Company: STI
Location: Raleigh
Posted on: April 1, 2026
|
|
|
Job Description:
Field Tech Specialist Raleigh, NC 5 Months Contract The AOC
requires a Field Tech Specialist to support the Wake County
Courthouse based at 316 Fayetteville St, Raleigh, NC. This is an
on-site position. The driving radius from the contractor's home to
their assigned duty station should be at most 20 miles maximum,
ideally 15. Provide customer support across counties listed in
accordance with Service Level Agreements set forth by the NCAOC's
IT department. Support personal computer systems by installing,
configuring, and maintaining hardware and software for judicial
staff. The driving radius from the contractor's home to their
assigned duty station should be no more than 20 miles maximum,
ideally 15. Expectations of nonspecific responsibilities should
include, but are not limited to, the following: Understand computer
systems to ensure that all components will integrate properly.
Remain abreast of rapidly changing hardware and software
technology. Provide support to local area networks by installing,
maintaining, and troubleshooting LAN hardware and software that
includes file servers, routers, switches, and other
telecommunications equipment. Interface with Judicial Branch staff
and local government officials. Listen to customers to identify
problems, then make necessary corrections or assist vendors in
corrective actions. Facilitate moves and relocations of judicial
facilities, including courthouses and other office locations.
Provide training for judicial staff on an as-needed basis. Test and
recommend hardware and software configurations on an as-needed
basis. Participate in large technology deployment projects that may
include statewide software updates, server upgrades, and eCourts
initiatives. Work is generally performed in an office environment.
Occasional lifting of heavy objects is required. Applicant should
be able to lift 75 pounds. As part of the process of configuring
personal computers, exposure to hazardous electrical computer
components may occur requiring extreme caution to be taken. Up to
20% of overnight travel to locations across the state is required
using contractor-owned vehicles. Travel reimbursement eligible.
This position reports to the IT Support Supervisor of the county in
which is their duty station. Work hours are 8:00 AM - 5:00 PM,
Monday - Friday. Hours beyond that would have to be approved by TSD
management. Knowledge, Skills, and Abilities / Competencies
Knowledge of: The design and implementation of Ethernet topology
networks; Windows 10/11; Office 2016/365; SCCM/MECM; BitLocker;
Cisco AMP; Cisco ISE; Windows Server 2012/16; PowerShell; computer
systems to ensure that all components will integrate properly;
software packages such as TN3270, SharePoint Designer, and Adobe
Professional; Cisco servers, routers, voice gateways, and switches;
and integration of all components. Skills in: installing personal
computers and peripherals (e.g., printers, scanners, cameras, fax
machines, and audio-video equipment); using individual components;
listening and communicating with customers to identify concerns,
analyzing needs, and determining hardware/software solutions;
rigorous problem solving; and providing excellent customer service.
Ability to: analyze needs, select strategies, and resolve technical
problems; manage time to meet schedules; prioritize tasks according
to customer needs; communicate highly technical information to
non-technical users; work independently; troubleshoot hardware and
software problems involving local area networks and personal
computer systems; manage critical incidents, identify problems,
make necessary corrections, and/or assist vendors with resolutions.
Minimum Education and Experience Requirements Bachelor's degree in
Computer Science, Computer Information Systems, Computer
Engineering, Math, Engineering, or other related technical degrees
from an appropriately accredited institution, and one (1) year of
progressive experience in the field of information technology; or
an equivalent combination of education and experience.
Keywords: STI, Wilson , Field Tech Specialist, IT / Software / Systems , Raleigh, North Carolina
