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Governance and Vendor Manager - Retail Credit Operations

Company: BB&T Corp.
Location: Wilson
Posted on: May 3, 2021

Job Description:

Specific information related to the position is outlined below. To apply, click on the button above. You will be required to create an account (or sign in with an existing account). Your account will provide you access to your application information.

Should you have a disability and need assistance with the application process, please request a reasonable accommodation by emailing or by calling 877-891-2510. This email inbox is monitored for reasonable accommodation requests only. Any other correspondence will not receive a response.

Regular or Temporary:


Language Fluency: English (Required)

Work Shift:

1st shift (United States of America)

Please review the following job description:

Provide leadership support for operational governance in Retail Credit Operations (RCO) which includes Servicing and Fulfillment to optimize executional excellence and operational risk management. Maintain specialization and expertise in specific areas of governance, including issues management, complaints management, business continuity, and vendor management.

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
1. Define and manage Governance standards for consistency across Retail Credit Operations, inclusive of issues management, change risk management, complaints management, business continuity and vendor management.
2. Serve as a liaison to Business Unit Risk Management, Compliance, Legal and Operational Risk to ensure timely and consistent risk remediation strategies for Retail Credit Operations.
3. Engage with Risk partners to evaluate audit findings and design remediation plans; supported documentation and changes are executed.
4. Identify and track key risk and key performance indicators for onshore and offshore business segments
5. Manage vendor relationships for assigned Retail Credit Operations vendors to ensure vendor performance is in alignment with the banks requirements. Includes ongoing vendor monitoring of vendor performance and review of Vendor Service Organization Control reports and service level tracking and remediation, including creation of action plans to initiate improvement. Supports Third Party Risk Management (TPRM) by monitoring supplier and product performance to ensure quality of service delivery, client satisfaction, operational efficiencies and achievement of target cost savings.
6. Execute on vendor strategies including vendor contingency, termination/ transition plans and business continuity planning and testing.
7. Coordinate vendor financial and business approval activities including initiation of spend requests, and completion of RAC submissions.
8. Manages complaint management process for all complaints assigned to Retail Credit Operations to ensure adherence to all reviews and deadlines. Analyze complaints with regulatory and compliance impact to determine the risk, identify process gaps and classify common trends that suggest additional training needs or re-evaluation of process design.
9. Serves as Business Continuity Coordinator and manages the contingency plans for the operations, mitigating risk of business disruption limiting client impact which could be a consequence of weather, cyber, or pandemic event. Partner with Leadership and Subject Matter Experts (SME) to perform testing of the processes outlined within the plan.

Required Qualifications:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. College degree or equivalent education, training, and work-related experience
2. Strong knowledge of Retail/Consumer Lending products with at least 5 years loan operations and/or processing support experience
3. Strong knowledge of Bank regulations and effective risk management practices in Banking
4. Strong knowledge and advanced skill set in Microsoft tools to include Word, Excel, Outlook, and Power Point
5. Demonstrated leadership ability, problem solving, and decision making skills
6. Strong understanding of risk management and process management concepts
7. Strong analytical, facilitation, and interpersonal skills, including demonstrated strength in relationship management
8. Strong written, verbal and communication skills

Preferred Qualifications:
1. Project Management Certificate or 2 years project management experience
2. Experience with third party suppliers

Other Job Requirements / Working Conditions
1. Able to sit for extended periods of time and periodically move about during the work day
2. Able to access and interpret client information received from the computer and be able to hear and speak with individuals in person and on the phone
3. Able to work standard office equipment, including PC keyboard and mouse, copy/fax machines, and printers.
4. Able to focus, interpret information logically to solve problems, and answer customers questions appropriately.
5. Able to work all hours necessary to complete all assigned tasks and projects.
6. Travel - minimal and up to 10%

Truist supports a diverse workforce and is an Equal Opportunity Employer who does not discriminate against individuals on the basis of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. Drug Free Workplace.

Thank you for your interest in Truist! BB&T and SunTrust have come together in a transformational merger of equals to create Truist, the premier financial organization in the country. You may notice references to our legacy company names, BB&T and SunTrust, in places throughout this site. All such references should be understood to refer to Truist moving forward while we continue to transition to the Truist name.

Keywords: BB&T Corp., Wilson , Governance and Vendor Manager - Retail Credit Operations, Other , Wilson, North Carolina

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