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Omni/Operation Team Lead

Company: Belk
Location: Wilson
Posted on: May 3, 2021

Job Description:

The Omni/Ops Team Lead is responsible for managing the store fulfillment process and leading the store omni/operations team. They are accountable for achieving program targets through the development of their team and establishing strong partnerships throughout the store. The Omni/Ops Team Lead position is NON-exempt (it is an hourly position.)

  • Pick orders by locating merchandise within the store in a timely manner
  • Pack items in accordance with published standards and deadlines
  • Ship customer orders in a timely manner by prioritizing orders based on requested delivery option
  • Responsible for operational duties including, but not limited to, monitoring and requesting supplies, maintaining accurate records, and maintaining/cleaning the store fulfillment area
  • Ability to work at a fast pace, collaborate, and perform duties as requested by management
  • Passionate about providing Relentless Customer Care

Minimum Education & Experience:

  • 4 year college degree or equivalent experience
  • High School Diploma or GED equivalent
  • Reads and speaks fluent English
  • Ability to read and adhere to all policy and procedure manuals
  • Strong retail background with time spent in sales, operations or management within stores
  • Ability to work quickly and accurately in a deadline-driven environment
  • Capable of multi-tasking and organizing large volumes of work
  • Self-directed and able to work with minimal supervision
  • Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems
  • Ability to read and adhere to all policy and procedure manuals

Knowledge / Skills Requirements:

  • Excellent communication skills, both verbal and written
  • Ability to mitigate problems quickly and possess strong problem solving skills
  • Attention to detail with ability to manage program metrics and deliver on goals
  • Passionate about providing Relentless Customer Care
  • Capable of multi-tasking and organizing large volumes of work
  • Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems
  • Ability to work a flexible schedule including nights and weekends
  • Previous retail selling floor experience and/or familiarity with store fulfillment procedures a plus

Physical Requirements:

  • Capable of lifting up to 50 lbs. at floor level or team lift when appropriate or needed
  • Ability to push/pull receiving equipment weighing up to 500 lbs.
  • Capable of operating a computer and other electronic equipment
  • Ability to stand for long periods of time
  • Able to repeatedly use hand equipment to process merchandise (sensor remover, tape gun, etc.)
  • Capable of twisting, bending, and stooping
  • Ability to work at a safe and steady pace by using all safety equipment as directed
  • Ability to work a flexible schedule including nights and weekends

Keywords: Belk, Wilson , Omni/Operation Team Lead, Other , Wilson, North Carolina

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