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Selling Captain Lead

Company: Belk
Location: Wilson
Posted on: June 3, 2021

Job Description:

At Belk we have a vision to reimagine the department store. As a Selling Captain, you will drive sales, ensure a consistent customer experience, maintain presentation and safety standards, and resolve customer concerns. You will partner with management closely to ensure our team of associates cares for our customers in an environment where we thrive by winning together. You are empowered to do the right thing. We believe all goals can be achieved through growing outstanding teams!

Do the right thing:

  • Role model adaptability to change
  • Maintain a welcoming and friendly attitude toward associates and customers
  • Role model best practices in selling behaviors, merchandising process, and pricing procedures to ensure a seamless customer experience
  • Maintain a safe shopping and working environment by ensuring associates use safety equipment in accordance with OSHA regulations
  • Open and close the store, including weekends, as needed

Care for our customers:

  • Assist the associate team in the use of technology to provide our customer with a seamless Omni shopping experience by allowing her to shop anywhere, anytime
  • Train associates on how to understand store assortment and inventory available through Omni resources
  • Resolve customer service issues as needed
  • Supports Store Management with coordination of the daily operations of the store including merchandising new product to the floor
  • Work proactively with others to maintain visual and merchandising presentation standards to ensure a seamless customer experience
  • Remain current on all company policies and ensures that all policies, standards and procedures are maintained and followed in a consistent manner
  • Lead floor merchandising of new receipts including floor presentation adjustments in anticipation of product
  • Teach associates to present merchandise consistent with visual Blueprint and merchandising standards
  • Ensure the timely floor setup, including signage, for promotional and seasonal business activity
  • Lead floor replenishment and stock areas consistent with visual Blueprint direction and use discretion to tailor standards to store needs

Grow outstanding teams:

  • Model customer service behaviors as well as coach in the moment to customer service behaviors
  • Drive customer service during assigned shifts by celebrating wins in the moment and communicating further coaching needs to the Team Manager or Store Manager
  • Communicates feedback from customer service interactions to management
  • Train new associates using Onboarding Guides and best practices to ensure new associate understands their roles and responsibilities

Keywords: Belk, Wilson , Selling Captain Lead, Other , Wilson, North Carolina

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