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Senior Support Analyst

Company: Apex Systems
Location: Wilson
Posted on: June 6, 2021

Job Description:

Are you looking for a Night Shift role? Do you have CA ESP experience?! See below if so! Please review the description below and email Scott Measell at smeasell@apexsystems.com if interested!

Primary Purpose: Batch monitoring and scheduling

Shift Schedule:

  • Tuesday 1am-7am, 7pm-7am
  • Wednesday 7pm-7am
  • Thursday 7pm-7am

Description:

Under minimal supervision, coordinate the Data Center production environment to ensure a 'best practices' flow of enterprise data processing. Monitor the processing of programs on mainframe and/or distributed computer systems to ensure the highest levels of service and system availability are attained. Responsible for complex analysis and resolution of escalated problems within the function.

Essential Duties and Responsibilities:

Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.

  1. Monitor the processing of programs on mainframe and on the distributed computer systems to ensure system availability and stability are constant.

  2. Responsible for complex analysis of scheduled batch processing to ensure continued uninterrupted flow of mission critical applications.

  3. Ensure that production runs have appropriate measures in place to ensure timely execution of data files and availability.

  4. Perform adhoc scheduling requests and validation of mainframe jobs within the production and test environments

  5. Responsible for problem identification, escalation and resolution in the production environment.

  6. Perform incident management, resolution and if necessary escalation, for any and all abnormal occurrences within the mainframe and distributed production and tests environments. Production Support incident management includes, but not limited to, critical application and processing disruption. Determination of impact is an immediate reaction and addressed appropriately to alleviate potential impact to Lines of Business, clients and possibility of Institutional reputational impact.

  7. Employ new methods by integrating technology into the environment.

  8. Facilitate project support for the function (attend meetings and coordinate communications of functional responsibilities).

  9. Assist with overall planning of resources within the function.

  10. Assume responsibility for collaboration with other departments in support of project goals.

  11. Develop and maintain documentation for supported infrastructure.

  12. Develop, document, and execute disaster recovery plan.

  13. Support training of less experienced personnel.

  14. Support expectations of 24x7 availability for supported infrastructure

Additional Job knowledge skills:

CA ESP is a MUST HAVE

Job scheduling, batch processing monitoring, etc.

TSO, SDSF, JES2, & MVS Commands

Host and Distributed platforms

Z/OS 10, Z/VM, OS/390, JCL, CICS

Remedy, HP Peregrine, and/or HP Service Manager ticketing system, ServiceNow preferred.

ITIL

Required Skills and Competencies:

The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Bachelor's degree in Computer Science or relevant field or equivalent education and related training

  2. Five years of relevant experience in Information Technology

  3. A comprehensive understanding of applied enterprise-computing technology

  4. Extensive knowledge of data flow, mainframe/client server systems, problem analysis, and systems tuning

  5. Mastery of job control language

  6. Resourcefulness in multi-tasking, anticipating needs, developing creative solutions, and researching/synthesizing information to resolve problems with moderate supervision

  7. The capacity to acquire complex technical concepts through training and self-study

  8. Excellent interpersonal and communication skills

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystemsinc.com or 844-463-6178.

Keywords: Apex Systems, Wilson , Senior Support Analyst, Other , Wilson, North Carolina

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