Senior Support Analyst
Company: Apex Systems
Location: Wilson
Posted on: June 6, 2021
|
|
|
Job Description:
Are you looking for a Night Shift role? Do you have CA ESP
experience?! See below if so! Please review the description below
and email Scott Measell at smeasell@apexsystems.com if
interested! Primary Purpose: Batch monitoring and scheduling Shift Schedule: Description: Under minimal supervision, coordinate the Data Center production
environment to ensure a 'best practices' flow of enterprise data
processing. Monitor the processing of programs on mainframe and/or
distributed computer systems to ensure the highest levels of
service and system availability are attained. Responsible for
complex analysis and resolution of escalated problems within the
function. Essential Duties and Responsibilities: Following is a summary of the essential functions for this job.
Other duties may be performed, both major and minor, which are not
mentioned below. Specific activities may change from time to
time. Monitor the processing of programs on mainframe and on the
distributed computer systems to ensure system availability and
stability are constant. Responsible for complex analysis of scheduled batch processing
to ensure continued uninterrupted flow of mission critical
applications. Ensure that production runs have appropriate measures in place
to ensure timely execution of data files and availability. Perform adhoc scheduling requests and validation of mainframe
jobs within the production and test environments Responsible for problem identification, escalation and
resolution in the production environment. Perform incident management, resolution and if necessary
escalation, for any and all abnormal occurrences within the
mainframe and distributed production and tests environments.
Production Support incident management includes, but not limited
to, critical application and processing disruption. Determination
of impact is an immediate reaction and addressed appropriately to
alleviate potential impact to Lines of Business, clients and
possibility of Institutional reputational impact. Employ new methods by integrating technology into the
environment. Facilitate project support for the function (attend meetings and
coordinate communications of functional responsibilities). Assist with overall planning of resources within the
function. Assume responsibility for collaboration with other departments
in support of project goals. Develop and maintain documentation for supported
infrastructure. Develop, document, and execute disaster recovery plan. Support training of less experienced personnel. Additional Job knowledge skills: CA ESP is a MUST HAVE Job scheduling, batch processing monitoring, etc. TSO, SDSF, JES2, & MVS Commands Host and Distributed platforms Z/OS 10, Z/VM, OS/390, JCL, CICS Remedy, HP Peregrine, and/or HP Service Manager ticketing
system, ServiceNow preferred. ITIL Required Skills and Competencies: The requirements listed below are representative of the
knowledge, skill and/or ability required. Reasonable accommodations
may be made to enable individuals with disabilities to perform the
essential functions. Bachelor's degree in Computer Science or relevant field or
equivalent education and related training Five years of relevant experience in Information Technology A comprehensive understanding of applied enterprise-computing
technology Extensive knowledge of data flow, mainframe/client server
systems, problem analysis, and systems tuning Mastery of job control language Resourcefulness in multi-tasking, anticipating needs, developing
creative solutions, and researching/synthesizing information to
resolve problems with moderate supervision The capacity to acquire complex technical concepts through
training and self-study EEO Employer Apex Systems is an equal opportunity employer. We do not
discriminate or allow discrimination on the basis of race, color,
religion, creed, sex (including pregnancy, childbirth,
breastfeeding, or related medical conditions), age, sexual
orientation, gender identity, national origin, ancestry,
citizenship, genetic information, registered domestic partner
status, marital status, disability, status as a crime victim,
protected veteran status, political affiliation, union membership,
or any other characteristic protected by law. Apex will consider
qualified applicants with criminal histories in a manner consistent
with the requirements of applicable law. If you have visited our
website in search of information on employment opportunities or to
apply for a position, and you require an accommodation in using our
website for a search or application, please contact our Employee
Services Department at employeeservices@apexsystemsinc.com or
844-463-6178.
Keywords: Apex Systems, Wilson , Senior Support Analyst, Other , Wilson, North Carolina
|
Click
here to apply!
|
