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Customer Service

Company: Randstad
Location: Wilson
Posted on: June 7, 2021

Job Description:

Does the idea of an open, challenging and collaborative environment put a smile on your face? A major home furnishing wholesaler company is looking for customer service representatives to join the Customer Care team. The Customer Care Support Specialist will take inbound and make outbound calls for a variety of customer and partner related issues.

Responsibilities

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Identify and assess customers' needs to achieve satisfaction

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

The essential functions of this role include:
  • working in a smoke free environment
  • working in a non-temperature controlled environment
Skills
  • Telephone Etiquette
  • Basic Software Skills
  • Typing Skills
  • Customer Relations
  • Customer Relationship Management
  • CUSTOMER ORDERS/SALES
  • Customer Service
  • CRM
  • Client Service
  • Microsoft Office
  • Microsoft Excel
Education
  • High School (required)
Qualifications
  • Years of experience: 2 years
  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 4 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: Randstad, Wilson , Customer Service, Other , Wilson, North Carolina

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