Associate Consultant

Company: HCL Technologies Ltd.
Location: Wilson
Posted on: June 8, 2021

Job Description:

Job Description (Posting).

ARIS JD:

1. Operational Use of ARIS Connect to recreate existing process maps, under ARIS Pilot (MVP part 1 functionality).

2. Operational Use ARIS Connect to upload and tweak existing process maps, under ARIS MVP part 2 functionality. Can include manually recreating existing maps as well.

3. User Testing of ARIS Connect - Substantial participation in creating and executing user acceptance testing scenarios for ARIS MVP part 2 (upload/conversion functionality) and nearer term ARIS project releases. Includes documentation as required

4. Training for ARIS Connect - Creation of detailed user training job aids and user readiness information

5. Work closely with Business Team.

6. Participating in project sessions/updates as requested

Qualifications:

• Proficiency and efficiency using tools such as ARIS, Visio, Powerpoint or similar flowcharting tools to build process maps
• Ability to organize and communicate key updates / follow ups such as tracking map completions, open items
• Good technical writing and visualization skills essential for documenting key user steps for job aids / training and user acceptance scenarios and feedback
• Ability to work effectively with both business and technical team members (profile similar to a business analyst)

(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Keywords: HCL Technologies Ltd., Wilson , Associate Consultant, Other , Wilson, North Carolina