Company: HCL Technologies Ltd.
Posted on: June 8, 2021
Job Description (Posting).
Operational Use of ARIS Connect to recreate existing process
maps, under ARIS Pilot (MVP part 1 functionality).
Operational Use ARIS Connect to upload and tweak existing
process maps, under ARIS MVP part 2 functionality. Can include
manually recreating existing maps as well.
User Testing of ARIS Connect - Substantial participation in
creating and executing user acceptance testing scenarios for ARIS
MVP part 2 (upload/conversion functionality) and nearer term ARIS
project releases. Includes documentation as required
Training for ARIS Connect - Creation of detailed user training
job aids and user readiness information
Work closely with Business Team.
- Participating in project sessions/updates as requested
- Proficiency and efficiency using tools such as ARIS, Visio,
Powerpoint or similar flowcharting tools to build process maps
- Ability to organize and communicate key updates / follow ups
such as tracking map completions, open items
- Good technical writing and visualization skills essential for
documenting key user steps for job aids / training and user
acceptance scenarios and feedback
- Ability to work effectively with both business and technical
team members (profile similar to a business analyst)
(1.) To adhere to quality standards, regulatory requirements and
company policies (2.) To provide support for on call escalations
and doing incident and problem management (3.) To independently
resolve tickets and esnure that the agreed SLA of ticket volume and
time are met for the team (4.) To ensure positive customer
experience and CSAT through First Call Resolution and minimum
rejected resolutions or Reopen Cases (5.) Work on value adding
activities such Knowledge base update and management, Training
freshers, coaching analysts and conducting
interviewsorparticipation in hiring drives (6.) To participate or
contribute on EN business in creation of proposals to drive Service
Keywords: HCL Technologies Ltd., Wilson , Associate Consultant, Other , Wilson, North Carolina
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