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Company: HCL Technologies Ltd.
Location: Wilson
Posted on: June 8, 2021

Job Description:

Job Description (Posting).

Primary Purpose

Establish secure Data File Transmissions for the Enterprise by collaborating with BB&T Line of Business staff, other related staff and BB&T's File Transfer Customers to accurately support all the functions and capabilities within the File Transfer software product. The Analyst is responsible for the analysis and resolution of escalated incidents within the Data Transmission function.

Provide support during and after normal business hours.

Candidate must have:

  1. At least 3 years' experience with IBM/Sterling File Gateway or Sterling Integrator.

  2. Demonstrated working experience with the Windows and UNIX operating environment.

  3. Prior experience in a Data Transmission environment.

  4. Independently and consistently demonstrate the ability to apply the technical knowledge relating to an understanding of communication, networking, and internet technologies. This includes such technologies as FTP, SSH, SSL, AS2 and digital certificate

Candidate should have:

  1. Working knowledge of IBM/Sterling Connect:Direct

  2. Working knowledge of XML / Business Process modeling / xPath

  3. Conceptual knowledge of network routing/protocols, firewalls, and TCP/IP.

  4. Understanding of encryption protocols and various encryption software, such as PGP, GPG, PKI.

  5. Conceptual knowledge of Windows Server technologies (WINS, DNS, Clustering).

  6. Understanding of LDAP, Active Directory, and other authentication systems.

  7. Understanding of SQL and database structures.

  8. Excellent working knowledge of UNIX Shell Scripting

Desirable: Any or all of the below.

  1. Working knowledge of Sterling/IBM Control Center

  2. Working knowledge of Sterling/IBM Secure Proxy

  3. Working knowledge of any major Batch Job Scheduling application.

  4. Working knowledge of any message queuing facility like MQSeries / Tibco / JMS

  5. Working knowledge of OS/390/zOS and JCL.

(1.) To adhere to quality standards, regulatory requirements and company policies (2.) To provide support for on call escalations and doing incident and problem management (3.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team (4.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (5.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Keywords: HCL Technologies Ltd., Wilson , Consultant, Other , Wilson, North Carolina

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