Company: HCL Technologies Ltd.
Posted on: June 8, 2021
Job Description (Posting).
Establish secure Data File Transmissions for the Enterprise by
collaborating with BB&T Line of Business staff, other related
staff and BB&T's File Transfer Customers to accurately support
all the functions and capabilities within the File Transfer
software product. The Analyst is responsible for the analysis and
resolution of escalated incidents within the Data Transmission
Provide support during and after normal business hours.
Candidate must have:
At least 3 years' experience with IBM/Sterling File Gateway or
Demonstrated working experience with the Windows and UNIX
Prior experience in a Data Transmission environment.
- Independently and consistently demonstrate the ability to apply
the technical knowledge relating to an understanding of
communication, networking, and internet technologies. This includes
such technologies as FTP, SSH, SSL, AS2 and digital
Candidate should have:
Working knowledge of IBM/Sterling Connect:Direct
Working knowledge of XML / Business Process modeling / xPath
Conceptual knowledge of network routing/protocols, firewalls,
Understanding of encryption protocols and various encryption
software, such as PGP, GPG, PKI.
Conceptual knowledge of Windows Server technologies (WINS, DNS,
Understanding of LDAP, Active Directory, and other
Understanding of SQL and database structures.
- Excellent working knowledge of UNIX Shell Scripting
Desirable: Any or all of the below.
Working knowledge of Sterling/IBM Control Center
Working knowledge of Sterling/IBM Secure Proxy
Working knowledge of any major Batch Job Scheduling
Working knowledge of any message queuing facility like MQSeries
/ Tibco / JMS
- Working knowledge of OS/390/zOS and JCL.
(1.) To adhere to quality standards, regulatory requirements and
company policies (2.) To provide support for on call escalations
and doing incident and problem management (3.) To independently
resolve tickets and esnure that the agreed SLA of ticket volume and
time are met for the team (4.) To ensure positive customer
experience and CSAT through First Call Resolution and minimum
rejected resolutions or Reopen Cases (5.) Work on value adding
activities such Knowledge base update and management, Training
freshers, coaching analysts and conducting
interviewsorparticipation in hiring drives (6.) To participate or
contribute on EN business in creation of proposals to drive Service
Keywords: HCL Technologies Ltd., Wilson , Consultant, Other , Wilson, North Carolina
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