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Customer Service Co-op (Wilson)

Company: Honda
Location: Wilson
Posted on: June 9, 2021

Job Description:

The Customer Service Co-Op will work to gain an understanding of Honda's aircraft engine business and help with:Flight Data Aggregation and Summary ReportTBO Extension Project Support-Data Management and CoordinationWe also want to learn from you! Therefore, the ideal candidate will be eager to share classroom knowledge while embracing an engaging real-world business opportunity.Essential Job Duties & ResponsibilitiesWith guidance from the applicable manager, the candidate will be leading the following projects:Project#1: Fleet Data ManagementObjective: For this project the student will support the CS Team (PSE) in developing templates which allow fleet data (Hours & Cycles) to be viewed and reported in a summarized format enabling company level benefit of meaningful info sharing and timely decision making .Deliverable: The candidate will develop & deliver Excel Templates & Reports to meet requirements from CS & other departmentsTimeline: Full cycle project from beginning to completion should be approximately 6 weeks.Project #2: TBO Extension Project Support-Data Management and CoordinationObjective: For this project the student will support the CS Team (PSE) & MRO with data management from TBO Engines.Deliverable: The candidate will support timely data entry & organized catalog of pictures/video concise & easily researchable format as well data upload.Timeline: Full cycle project from beginning to completion should be approximately 20 weeks.Education, Experience, Knowledge & Specific SkillsEducation/Experience:Candidate must be enrolled in a Bachelors Degree Majoring in Business or applicable degree.GPA Requirements - 3.0 or higherClass Status: Junior (by credit hour) or above, or graduate studentTerm: Minimum of 26 weeks required. June - DecemberHours: Monday - Friday 7:30am-4:00pmKnowledge:Must be skilled in Microsoft Office Applications and able to work in a team environment, self-starter, able to work in a dynamic environment, strong communication skills, able to recognize inefficiencies and suggest improvements, and able to prioritize tasks. Prior experience in market research and data aggregation as well as knowledge in SQL Report Builder and/or Crystal Reports is a plus.Job Related Specific SkillsAbility to quick assemble market data and summarize in a concise mannerAble to manipulate large data in Excel and present findings to senior leadership.Student ability to organize and catalog files/pictures/videos is essential.Able to work in a team environment, self-starter, able to work in a dynamic environment, strong communication skills, able to recognize inefficiencies and suggest improvements, and able to prioritize tasks.Associated topics: cajero, cashier, client, client service, courtesy, delivering, retail customer service, retail sales, seller, service associate Associated topics: client service, customer experience representative, customer service associate, deliver, retail customer service, retail sales consultant, sales consultant, sell, shop, store associate

Keywords: Honda, Wilson , Customer Service Co-op (Wilson), Other , Wilson, North Carolina

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