Desktop Support Specialist

Company: MMD Services
Location: Wilson
Posted on: June 19, 2022

Job Description:

Our client is a worldwide manufacturing company and one of the largest and best-known producers in their industry- yielding over 5 billion dollars in global revenue. They are looking for a Desktop Support Engineer to act as the single point of contact at their warehouse facility in Wilson, NC. This resource will provide desktop, systems, networking support to a user group of about 200 onsite and team up with local and national resources to provide project support as well. This company has grown largely by acquisition and plans to continue their growth plan in coming years. The right candidate would be accustomed to resolving a wide range of technology issues while providing top-tier customer service to our end users. This role offers the opportunity to join a company at a very exciting time. They are looking for someone interested in sticking around long term and excited about learning new things (they offer tuition reimbursement). If upward mobility is of interest, their IT department is expanding at a rapid rate and leadership is always open to promoting from within.**This person must be willing to occasionally travel to surrounding local warehouse locations!** Role Responsibilities Include:

• Identifying, diagnosing, tracking, and resolving complex technical problems
• Building out and supporting technical environments, partnering with distributed teams and 3rd party vendors vendors
• Laptop/Desktop reimaging and installation (hardware and software)
• Office 365 administration
• Ticket resolution through ServiceNow
• Active Directory experience - adding, removing, managing permissions, etc.
• MS Teams experience ideal
• Outlook/Exchange environment
• PowerShell or Python scripting for network automation purposes is a HUGE plus!
• Cisco routing and switching
• Basic infrastructure and networking experience
• The ability to travel between local sites is required - up to 20%
• Bachelor's Degree or equivalent work experience
• Certifications highly preferred**Any manufacturing experience is a huge plus!**

Keywords: MMD Services, Wilson , Desktop Support Specialist, Other , Wilson, North Carolina