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Operational Coach

Company: Merck & Co., Inc.
Location: Wilson
Posted on: August 3, 2022

Job Description:

Job Description

Our Manufacturing Operations teams are the people that make our products. We work in the manufacturing plants with a "Safety First, Quality Always" mindset striving for continuous improvement. We work in the local plant connected to our global manufacturing network to ensure the highest quality of raw materials, intermediates and finished products.

The Operations Coach provides leadership, cross-functional development, tactical direction and technical expertise to operational and clerical personnel in various stages of team development in the packaging of Wilson products. Responsible for teams and all operational activities affecting the business. Maximizes the potential of all team members and fosters an environment that allows for progressive continuous improvement of skills.

Position Responsibilities

Employee Development - People Management

* Assists the team with development of objectives and ensures alignment with site goals

* Provides timely feedback and evaluates/addresses performance of direct reports

* Assesses employee training/development needs and implement actions to address those needs

* Supports employee development initiatives in alignment with the business needs

Line Production

* Troubleshoots equipment problems, identifies need for new equipment and/or modifications to existing equipment to reduce downtime

* Initiates/engages in problem solving and identify short-term and long-term actions to prevent problem reoccurrence

* Adheres to the applicable escalation process for safety, quality and downtime events

* Approves IQ/OQ/PQ/CC and other documents

* Partners with Company Production System (CPS), Process Improvement Engineers and Operators to identify and implement continuous improvement initiatives

* Evaluates and serves as the point-of-contact for all new equipment and/or modifications to existing processes or equipment

* Manages adherence to CPS principles, defined line performance standards and key performance indicators utilizing applicable Lean/Six Sigma tools

Information Transfer

* Attends departmental and team meetings focused on equipment/process improvement;

* Serves as liaison between shifts, teams, IPTs, and COEs;

* Participates and/or Leads Tier Meetings


* Uses Root Cause Analysis tools to identify true root cause for quality and safety events.

* Authors, reviews, approves and/or participates in quality investigations.

* Initiates, reviews and approves safety investigations;

* Participates in internal and external audits and inspections;

* Identifies quality-related trends and facilitates implementation of corrective actions

* Creates/Revises Standard Operating Procedures, Forms and other batch-related documents


* Adheres to and monitors operating budget and staffing plan per Profit Plan.

* Recognizes and investigates opportunities for financial savings;


* Models Company Leadership Principals and Inclusive Behaviors

* Acts as part Site Extended Leadership Team

Education Requirements

* High School Diploma/GED or

* B.S. degree from an accredited college/university, preferable with emphasis in a science or engineering related discipline

Required Experience and Skills

* Minimum of five years production/manufacturing, preferable in a cGMP environment

* Demonstrated leadership, interpersonal, technical aptitude, and problem-solving skills

* Effective team building skills, including ability to coach/develop work teams, provide training, motivate/empower others, and resolve conflict

* Flexible and able to manage multiple priorities

* Goal oriented and able to manage risks

* Effective verbal and written communication skills

* Demonstrated knowledge of Operational Excellence tools and methodology

* Working with SAP inventory

* Two years coaching/supervisory


* Availability to work off-shifts and/or weekends

Our Manufacturing & Supply Division is dedicated to being the most trusted supplier of bio-pharmaceuticals worldwide. Our facilities, along with our external contractors, suppliers, and partners, create a reliable global manufacturing network that's devoted to delivering a high quality, reliable supply to customers and patients on time, every time.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us-and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Residents of Colorado:

Click here to request this role's pay range.

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Not Specified


1st - Day

Valid Driving License:


Hazardous Material(s):


Number of Openings:


Keywords: Merck & Co., Inc., Wilson , Operational Coach, Other , Wilson, North Carolina

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