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Infrastructure and Collaboration Lead

Company: LanceSoft Inc
Location: Wilson
Posted on: November 18, 2022

Job Description:

Title: Infrastructure and Collaboration Lead
Location: Location: Open (East Coast preferred - near to CT or NC) PERSON HAS TO BE ONSITE WHEN NEEDED
Duration: 6 Months
Summary of Work:
most important is:

  • Senior Office 365 administrator
  • Teams Administration (a plus)
  • Team Voice - (a big plus)
  • Working knowledge of Enterprise infrastructures
  • Active Directory
  • Azure AD connect
  • Azure AD
  • PowerShell Scripting

    Infrastructure and Collaboration lead

    • Ensure all Collaboration and Infrastructure services to the customer are simple, user friendly and effective while minimizing cost to the business.
    • The role is accountable for all client facing Infrastructure core services. - This includes Microsoft Enterprise services (Active Directory), Office 365 services, Azure AD, Intune and Single Sign On.
    • Escalation points for troubleshooting and problem management for tickets escalated from the Service Desk.

      Key Responsibilities

      • Escalation point for troubleshooting and problem management for tickets escalated from the Service Desk.
      • Ensure that all tasks are documented, and project focus maintained in accordance with departmental instructions and Standard Operating Procedures (SOPs).
      • Responsibility for ensuring that performance of the client facing systems is continuously monitored, measured and reviewed to prevent future issues.

        Education and Experience:

        • Undergraduate degree in computer science, mathematics, engineering, business, or a related field required.
        • Bachelors is preferred but not required. Major focus is on O365 administration.
        • Azure Active Directory
        • A minimum of 10 years' experience in information technology.
        • A minimum of 5 years' experience facilitating the development and implementation of business initiatives and projects based on organizational objectives.
        • Involvement in creating technology solutions to solve business problems across multiple divisions or regions.
        • Demonstrated track record of understanding the operations and business process of life sciences Business Client Groups and Backoffice supporting functions
        • Demonstrated experience ITIL framework

          Necessary Knowledge, Skills and Abilities:

          • Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization.
          • Client-facing skills and effective building of internal and external relationships.
          • A strategic thinker focused on business value results that utilize technical solutions.
          • Skilled at problem-solving to achieve win-win outcomes.
          • Strong communication skills in writing, speaking, and presenting.
          • Understands the IT industry, e.g. emerging technologies and trends, industry standards, solution architecture, and the vendor landscape.
          • self-motivated.
          • Accepts ownership and welcomes responsibility.

Keywords: LanceSoft Inc, Wilson , Infrastructure and Collaboration Lead, Other , Wilson, North Carolina

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