Infrastructure and Collaboration Lead

Company: LanceSoft Inc
Location: Wilson
Posted on: November 18, 2022

Job Description:

Title: Infrastructure and Collaboration Lead
Location: Location: Open (East Coast preferred - near to CT or NC) PERSON HAS TO BE ONSITE WHEN NEEDED
Duration: 6 Months
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Summary of Work:
most important is:
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• 
  
• Senior Office 365 administrator
  
• Teams Administration (a plus)
  
• Team Voice - (a big plus)
  
• Working knowledge of Enterprise infrastructures
  
• Active Directory
  
• Azure AD connect
  
• Azure AD
  
• PowerShell Scripting
  
  -
  Description:
  -
  Infrastructure and Collaboration lead
  Scope
  
  
  • 
    
  • Ensure all Collaboration and Infrastructure services to the customer are simple, user friendly and effective while minimizing cost to the business.
    
  • The role is accountable for all client facing Infrastructure core services. - This includes Microsoft Enterprise services (Active Directory), Office 365 services, Azure AD, Intune and Single Sign On.
    
  • Escalation points for troubleshooting and problem management for tickets escalated from the Service Desk.
    
    Key Responsibilities
    
    
    • 
      
    • Escalation point for troubleshooting and problem management for tickets escalated from the Service Desk.
      
    • Ensure that all tasks are documented, and project focus maintained in accordance with departmental instructions and Standard Operating Procedures (SOPs).
      
    • Responsibility for ensuring that performance of the client facing systems is continuously monitored, measured and reviewed to prevent future issues.
      
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      Qualifications
      Education and Experience:
      -
      
      • 
        
      • Undergraduate degree in computer science, mathematics, engineering, business, or a related field required.
        
      • Bachelors is preferred but not required. Major focus is on O365 administration.
        
      • Azure Active Directory
        
      • A minimum of 10 years' experience in information technology.
        
      • A minimum of 5 years' experience facilitating the development and implementation of business initiatives and projects based on organizational objectives.
        
      • Involvement in creating technology solutions to solve business problems across multiple divisions or regions.
        
      • Demonstrated track record of understanding the operations and business process of life sciences Business Client Groups and Backoffice supporting functions
        
      • Demonstrated experience ITIL framework
        
        Necessary Knowledge, Skills and Abilities:
        
        
        • 
          
        • Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization.
          
        • Client-facing skills and effective building of internal and external relationships.
          
        • A strategic thinker focused on business value results that utilize technical solutions.
          
        • Skilled at problem-solving to achieve win-win outcomes.
          
        • Strong communication skills in writing, speaking, and presenting.
          
        • Understands the IT industry, e.g. emerging technologies and trends, industry standards, solution architecture, and the vendor landscape.
          
        • self-motivated.
          
        • Accepts ownership and welcomes responsibility.
          

Keywords: LanceSoft Inc, Wilson , Infrastructure and Collaboration Lead, Other , Wilson, North Carolina