SVP, Cards and Payments
Company: Local Government Federal Credit Union
Location: Selma
Posted on: September 8, 2023
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Job Description:
The SVP, Cards and Payments plays a critical role in the
execution and oversight of Civic's cards and payments business plan
and contributes to the Leadership Team's decisions on key strategic
and tactical issues pertaining to the Credit Union. Responsible for
creating and driving the Credit Union's cards and payments
strategy, roadmap and business requirements of payment products
including debit cards, credit cards, mobile payments,
person-to-person payments, ACH, mobile wallets, and more. Develop
an integrated cards and payments function that supports the Credit
Union with key capabilities as required from a strategic and
operational perspective that supports ease of money movement while
including risk management. Responsible for innovation of and
policies for cards and payments services as well as implementation
and support. Ensure service delivery, compliance, policies,
procedures and operations of staff. Negotiate contracts with
vendors and perform due diligence. Ensure goals are established,
communicated and met while maintaining world-class member service.
Lead efforts through thought-leadership and oversight for a
high-performance team to execute key initiatives.NORMAL DAY-TO-DAY
WORKDrive and execute the payment products vision, strategy and
roadmap. Ensure product features and priorities align with business
objectives to optimize the best possible member experience.
Supervise, direct and control the activities of card services,
payments, and money movement. Evaluate payments program and
performance. Implement changes to improve effectiveness and
efficiency. Lead strategic enterprise partnerships including
payment networks and processing networks. In conjunction with
Legal, negotiate and manage all cards and payments
contracts.Responsible for innovation, development, administration
and delivery of efficient and effective services including
policies, procedures, processes, compliance and business goals.
Research, recommend and implement payment policies and programs.
Conduct analysis to measure the results of feature deployments to
quantify the business benefit/impact and identify further business
opportunities.Partner closely on all aspects of cards and payments
product delivery and money movement with designers, engineers,
digital banking, project management and other teams to develop and
implement a project plan for cards and payments technologies and
products. Work with Communication staff to develop informational
and accurate descriptions of payment products and services offered
and the benefits to our members.Represent payment products and
money movement at specific committees and meetings and ensure all
features and fees are accurately presented and continuously
monitored. In conjunction with Finance, share updated analytics to
determine if a rate change is recommended for consideration to
Leadership.Have a pulse of the market trends of other financial
products and services as well as alternative delivery methods.
Develop and implement a plan for cards and payments
products/services offered and the benefits to our members.
Responsible for the development and execution of a deployment
strategy for these products and services.In conjunction with Risk,
develop, monitor and maintain fraud risk management programs and
procedures as it pertains to cards and payments. Remain cognizant
and adhere to the Credit Union's policies and procedures pertaining
to various regulations and regulatory requirements as applicable.
Develop proposals for policies, programs and new products and
services for the Operations Management Committee of the Credit
Union's Board of Directors to gain approval.Utilize relevant market
research to assess product and market trends to identify a need or
market opportunity. Continue to grow the cards and payments
portfolio while assessing competitive factors, regulatory
implications, technology/system requirements and cost/benefit
analysis.JOB QUALIFICATIONS Here are a few skills you MUST have to
be qualified for this position.BA/BS in Marketing, Business
Development, or related field.Minimum 12 years experience in branch
operations, business development, member relations or related
field, with 7+ years of management experience within a financial
institution.Experience with operations and product development
while providing a high degree of innovation and vision.Strong
analytical skills with the ability to develop new products in order
to stay competitive in the current marketplace. Ability to function
in a Consumer business office environment and utilize standard
office equipment including, but not limited to: PC, copier,
telephone, etc.Ability to lift a minimum of 25 lbs. (file boxes,
computer printer).Travel required on occasion.Here are a few
qualities we'd LIKE for you to have to make you more suited for
this position. Master's degree.OUR CULTUREOur organizations believe
we can all do well by doing good. We value the contributions of
diverse minds and prioritize the success and wellbeing of our
employees. We also believe every person in our organization plays a
role in supporting a healthy environment and helping to achieve our
goal of prosperity for all. To this end, we recruit bright,
energetic, and talented people to be members of our team. In
return, we offer a dynamic workplace that presents opportunities
for professional advancement and individual growth. We strive to
always display integrity, self-awareness, courage, and respect for
one another while continuing to seek opportunities to learn. We
really believe that when our employees succeed, our community wins.
If you have questions about this position description, please feel
welcome to ask. You can reach our HR department at: Human
Resources3600 Wake Forest Rd, Raleigh, NC 27609
careers@civicfcu.orgPI229296793
Keywords: Local Government Federal Credit Union, Wilson , SVP, Cards and Payments, Other , Selma, North Carolina
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