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Product Support Engineer

Company: Collins Aerospace
Location: Wilson
Posted on: March 16, 2019

Job Description:

Date Posted:2019-01-21-08:00Country:United States of AmericaLocation:HSK02: Kidde Aerospace 4200 Airport Drive,NW, Wilson, NC, 27896 USACollins Aerospace is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Created in 2018 by bringing together Rockwell Collins and UTC Aerospace Systems, Collins Aerospace has the capabilities, comprehensive portfolio and expertise to solve customers? toughest challenges and to meet the demands of a rapidly evolving global market.Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we?re helping passengers reach their destination safely. We?re connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we?re providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.This position is for a seasoned professional who responds to customer calls, troubleshoots complex customer issues, provides training to customers, and performs complex data analysis. Provides guidance to less experienced team members and makes changes to daily work procedures to ensure high levels of performance.
Primary Responsibilities:

  • Resolves issues surrounding installation, usage, upgrade and training on products. Provides on-site support as needed.
  • Acquires in depth technical product and service knowledge.
  • Gathers, summarizes and analyzes data to ensure continuous improvement activities are identified. Presents information to managers.
  • Proficient in handling customer matters to ensure the more complex issues are escalated to the appropriate level of management for solution decisions.
  • Advises lower level team members with routine/more complex tasks to complete work tasks in time.
  • May resolve technical problems in a call center/help desk environment or through customer escalation.
  • Coordinates with Customer Service representatives to identify customer training and support needs.
  • Resolves issues surrounding installation, usage, upgrade and training on products.
  • Provides on-site support as needed.
  • May resolve technical problems in a call center/help desk environment or through customer escalation.
  • Completes proper documentation of issues.
  • Not responsible for sales activities.Qualifications
    Education Qualifications:
    • Candidates for this role should possess a Bachelor?s degree and five years of prior relevant experience or an Advanced degree and three years of prior relevant experience
    • Engineering degree preferred.Basic Qualifications:
      • 3-5 years of experience repairing avionics equipment
      • 3-5 years of Data analysis experience
      • 3-5 years of Customer Facing experience
      • Experience in customer-facing functions preferred.
      • Experience with mechanical/electrical systems operations and maintenance preferred.
      • Knowledge of aviation manuals and service bulletins preferred.
      • Project Management experience preferred.Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.Note:
        Background check and drug screen required (every external new hire in the U.S.)
        Drug Screens for re-hires only performed for previous employees who have been gone from the company for more than 1 yearUTAS4220182
        United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
        Note to candidates regarding interview scams: We'd like to make it clear that Collins Aerospace never asks candidates for money. If you've been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Please report any suspicious activity to Talent Acquisition.United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:Click on this link to read the Policy and Terms
        United Technologies Corporation is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
        Note to candidates regarding interview scams: We'd like to make it clear that UTC Aerospace Systems never asks candidates for money. If you've been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Please report any suspicious activity to Talent Acquisition.

        Keywords: Collins Aerospace, Wilson , Product Support Engineer, Other , Wilson, North Carolina

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