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Assoc, Customer Svc

Company: Rockwell Collins
Location: Wilson
Posted on: June 3, 2019

Job Description:

Date Posted:2019-05-21-07:00Country:United States of AmericaLocation:HSK02: Kidde Aerospace 4200 Airport Drive,NW, Wilson, NC, 27896 USAAt Collins Aerospace, we're dedicated to relentlessly tackle the toughest challenges in our industry - all to redefine aerospace.Created in 2018 through the combination of two leading companies- Rockwell Collins and United Technologies Aerospace Systems - we're driving the industry forward through technologically advanced and intelligent solutions for global aerospace and defense. Every day we imagine ways to make the skies and the spaces we touch smarter, safer and more amazing than ever. Together we chart new journeys, reunite families, protect nations and save lives. And we do it all with some of the greatest talent this industry has to offer.We are Collins Aerospace and we hope you join us as we REDEFINE AEROSPACE.Our Avionics team advances aviation electronics and information management solutions for commercial and military customers across the world. That means we're helping passengers reach their destination safely. We're connecting aircraft operators, airports, rail and critical infrastructure with intelligent data service solutions that keep passengers, flight crews and militaries connected and informed. And we're providing industry-leading fire protection and safety systems that our customers can count on when it matters most. Are you ready to learn from the most knowledgeable experts in the industry, develop the technologies of tomorrow and reach new heights in your career? Join our Avionics team today.Role OverviewThis position is for an entry-level professional in Customer Service who responds to customer calls, documents procedures, collects data, and provides information to customers to resolve issues. Escalates complex issues to more experienced staff or management.Primary Responsibilities:* Confers with customers that contact the organization by telephone or electronically to provide information about organization products or services, discuss customer accounts, and obtain or address customer complaints.* Responds to call or emails to customers to provide follow-up on inquiries.* Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.* Provides references to customers to publications of materials and secondary sources of information.* Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services.* Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.* May promote products/services to ensure business targets are met.* May provide after-sales support for client contracts to ensure customers satisfactions are met.* Performs duties related to overall customer service.* Provides support to sales team with regard to customer concerns.* Coordinates with sales reps to identify inside sales opportunities.* Serves as customer interface on product status and delivery.* May manage or work in call center for customer support.* Maintains knowledge of UTC organization and products to provide the appropriate information and support to customers.* Consistently documents customer service needs to identify patterns and maintain quality.QualificationsPreferred Qualifications:Basic Qualifications:Candidates for this role should possess a Requires theoretical knowledge typically obtained through University Degree.Requires a Bachelor's Degree or three years of prior relevant experience.At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each other -- propel us all higher, again and again.Some of our competitive benefits package includes:* Medical, dental, and vision insurance* Three weeks of vacation for newly hired employees* Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution* Tuition reimbursement* Life insurance and disability coverage* And moreApply now and be part of the team that's redefining aerospace, every day.United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:Click on this link to read the Policy and TermsNote to candidates regarding interview scams: We'd like to make it clear that UTC Aerospace Systems never asks candidates for money. If you've been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond, send money or personal information. Please report any suspicious activity to Talent Acquisition.

Keywords: Rockwell Collins, Wilson , Assoc, Customer Svc, Other , Wilson, North Carolina

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