WilsonRecruiter Since 2001
the smart solution for Wilson jobs

Desktop Tech I

Company: CompuCom
Location: Wilson
Posted on: September 10, 2019

Job Description:

Overview CompuCom Systems, Inc. provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise, midsize and small businesses. Celebrating its 30th year, CompuCom delights with individual experiences, drives workplace collaboration and productivity, and delivers operational performance and efficiency. CompuCom enables our clients to focus on what matters most --- their customers and their businesses. To do so, we employ a customer-centric, hard-working, and talented group of people. Join the team today by applying to our Desktop Tech I role: The Desktop Tech I provides day-to-day technical support to employees for desktop and laptop systems software and hardware. Installs, configures and troubleshoots desktop and laptop systems. Maintains passwords, data integrity and file system security for the desktop environment. Communicates highly technical information to both technical and nontechnical personnel. Recommends hardware and software solutions, including new acquisitions and upgrades. May conduct training programs designed to educate an organization's computer users about basic applications. May involve use of problem management databases and help desk system. Responsibilities You will be the front line of CompuCom and interface with customers onsite at their location and provide each user with white glove service for all IT related questions in the area of application support, technology questions, hardware and services. You're highly skilled at detection of users' needs, troubleshooting their issue and resolving it or ensuring that the correct process is followed for resolution. You will educate users on technology features, assisting with hardware selection process, demos and training along with provide software and personal training sessions for users on standard tool sets. You are the customer advocate and coordination point for all customer issues and requests --- even if these are beyond the scope to solve and take ownership of their issue.

  • High level of energy and enthusiasm with the ability to thrive in a rapidly changing environment
  • Strong Customer Service skills and are approachable, a good listener, takes ownership of their issue and empathetic.
  • Demonstrated customer focus --- evaluates decisions through the eyes of the customer, builds strong customer relationships and creates processes with customer viewpoint.
  • Identifies system problems. Performs necessary system repairs.
  • Interfaces with other technicians, operations, and customers and makes decisions on operating procedures, analytical approaches, and configuration options.
  • Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies.
  • Represents Compucom in a professional and businesslike manner and communicates effectively with customers and associates.
  • Installs, tests, and repairs computer systems on customer site.
  • Facilitates the change management resolution process both internally and with customers.
  • Other duties as assigned. Qualifications
    • Excellent Customer Service Skills
    • Advanced knowledge of installation and operation of relevant software, hardware and other equipment
    • Requires 1-2 years of related work experience and training
    • A+ certification preferred. Join the Leader In the Delivery of Technology Solutions CompuCom has a clear vision and roadmap for the future of technology, and how it can help businesses achieve their goals.
      • 2018 Leader, Gartner Magic Quadrant, Managed Workplace Services, North America.
      • Recognized 15 straight years by Gartner.
      • We manage millions of devices and IoT nodes, including 6.4 million devices, 2.4 million network devices, 449,000+ servers and 1 million+ mobile devices.
      • We support 5.15 million users in North America and more than 8 million Service Desk contacts. Learn more about CompuCom and how our comprehensive solutions and services benefit six of the top ten Fortune 500 businesses, seven of the top ten retail businesses, and six of the top ten financial services firms in North America. Visit us online atCompuCom.com

Keywords: CompuCom, Wilson , Desktop Tech I, Other , Wilson, North Carolina

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Get New Handyman Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Chapel Hill
Posted on: 09/16/2019

Breakfast & Lunch Server
Description: BREAKFAST LUNCH SERVERLocated in the heart of the UNC Chapel Hill campus, The Carolina Club is seeking individuals with a passion for hospitality to join our family. The Carolina Club is a private dining (more...)
Company: The Carolina Club
Location: Chapel Hill
Posted on: 09/16/2019

CDL-A Owner Operator Truck Driver
Description: FLATBED CDL-A INDEPENDENT CONTRACTOR TRUCK DRIVER JOBS 8K Elite Bonus For Independent Contractors At Boyd Bros. At Boyd Bros., we are
Company: Boyd Bros Transportation
Location: Chapel Hill
Posted on: 09/16/2019


ESL Teacher Jobs In China - 60 Cities. BA/BSc Req.
Description: About EF English First EF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Rocky Mount
Posted on: 09/16/2019

Medical Recorders Coders - Work From Home
Description: We are seeking experienced self-motivated Inpatient and Outpatient Medical Records Coders to join one of our dynamic groups of coding professionals. This coding team provides high quality coding support (more...)
Company: Mommy Jobs Online
Location: Chapel Hill
Posted on: 09/16/2019

Virtual Recruiter
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs On Line
Location: Rocky Mount
Posted on: 09/16/2019

Laundry Attendant - Courtyard Durham Research Triangle Park - (19107704)
Description: Here's To Your Journey with Courtyard With more than 330 managed locations in more than 20 countries Courtyard by Marriott offers a refreshing environment that helps guests stay connected and balanced. (more...)
Company: Marriott International, Inc.
Location: Burlington
Posted on: 09/16/2019

CDL-A Owner Operator Truck Driver
Description: FLATBED CDL-A INDEPENDENT CONTRACTOR TRUCK DRIVER JOBS 8K Elite Bonus For Independent Contractors At Boyd Bros. At Boyd Bros., we are
Company: Boyd Bros Transportation
Location: Rocky Mount
Posted on: 09/16/2019

Work at Home Benefit Specialist Hiring NOW !!
Description: Are You Motivated Be part of the Largest Health Benefits Discount company in the nation and assist people to
Company: MAH Benefits
Location: Chapel Hill
Posted on: 09/16/2019

English Teacher - Travel to China. BA/BSc Required
Description: About EF English First EF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Rocky Mount
Posted on: 09/16/2019

Log In or Create An Account

Get the latest North Carolina jobs by following @recnetNC on Twitter!

Wilson RSS job feeds