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Customer Resolution Specialist

Company: ManpowerGroup Solutions
Location: Raleigh
Posted on: November 17, 2019

Job Description:

Job Description Executes routine inbound and outbound call center activities concerning the business products/services, using a standard script and established guidelines and under supervision, in order to meet SLAsAscertains nature of the transaction/call and assesses whether it can be handled in place, needs to be transferred, or further follow-up is required, in order to provide client with appropriate resolution.Provides customer with appropriate standard information requested.Derives all necessary information from customer to update database.Understands when to seek help and/or escalate to a more senior roleManpowerGroup. Keywords: Customer Retention Specialist, Location: Raleigh, NC - 27608

Keywords: ManpowerGroup Solutions, Wilson , Customer Resolution Specialist, Other , Raleigh, North Carolina

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