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Company: HCL Tech
Location: Wilson
Posted on: September 19, 2022

Job Description:

Job Description (Posting)

This IT infra Competency Lead role forms part of a distributed, global infrastructure team that is responsible for providing consultants, resources for the delivery team to deliver customer projects. The role will be expected to work in a fast-paced environment with high degrees of ambiguity arising from a period of significant change. (1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.


B Tech

Skill (Primary)


Keywords: HCL Tech, Wilson , CONSULTANT, Professions , Wilson, North Carolina

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