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Help Desk Support Technician

Company: eXcell
Location: Wilson
Posted on: November 30, 2019

Job Description:

Did you know that Gartner positioned eXcell as a Leader in its Magic Quadrant for End User Outsourcing? Come work for the leader today! Help Desk Support Technician 2-Month Assignment We re looking for a Tech who will manage and field tickets to appropriate departments. This candidate will manage high-level triage of remote desktop support issues, working with level 3 Techs to set service appointments for end users. A+ certified candidates preferred. TOP 3 Required Skills: Customer service Technical aptitude Willingness to go above & beyond Overview: Provides support to end users on a variety of issues Identifies, researches, and resolves technical problems Responds to telephone calls, e-mail and personnel requests for technical support Documents, tracks, and monitors the problem to ensure a timely resolution Possibly will connect remotely and resolve issues when applicable May involve use of problem management databases and help desk system Relies on instructions and established guidelines to perform the functions of the job Works under immediate supervisionQualifications: Needs high-level familiarity with Office, Chrome, and enterprise support Familiarity with IT Service Dispatch, ticket tracking and/or ticketing systems, such as ServiceNow Comp TIA A+ certification preferred Customer service skills required - speaking with or working remotely with end users to ensure service expectations are met Knowledge of commonly-used tech support concepts, practices, and procedures Ability to follow instructions and established guidelines May require an Associate Degree in a related area W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. **eXcell Supports Equal Employment Opportunity** eXcell , a division of CompuCom Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit www.excell.com. - provided by Dice

Keywords: eXcell, Wilson , Help Desk Support Technician, Professions , Wilson, North Carolina

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