Service Business Development Representative
Company: Phil Smith Automotive Group
Location: Southern Pines
Posted on: April 2, 2026
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Job Description:
About Us: We are a dynamic, fast-paced automotive group
committed to delivering exceptional service and customer
satisfaction. We are currently looking for an experienced and
motivated Service BDC (Business Development Center) Representative
to join our growing team. If you are passionate about providing
top-tier customer experience, this could be the perfect opportunity
for you! Job Summary: As a Service Business Development
Representative (BDR), you will be responsible for driving new
business and growing service sales through proactive outreach,
relationship building, and lead generation. You will work closely
with our five busy service departments to identify opportunities
for improvement and expand our customer base. This role requires a
results-driven individual who is skilled in communication, customer
engagement, and sales strategies. Key Responsibilities: Answer
incoming service calls for five of our busy Service Departments
(Pinehurst Toyota Hyundai, Southern Pines Nissan Kia, Mercedes-Benz
of Fayetteville, Phil Smith Acura, Toyota Kia of Vero Beach) to
schedule service appointments and direct customer inquiries to the
appropriate staff members. Generate new service leads and
appointments by proactively reaching out to customers, both
existing and potential. Develop and nurture relationships with
customers to increase service retention and grow repeat business.
Conduct outbound calls, emails, and follow-ups to customers with
expired warranties, pending services, or upcoming service needs.
Manage a pipeline of leads, track customer interactions, and
maintain accurate records in the CRM system. Collaborate with the
service team to ensure seamless transitions and delivery of
services. Handle customer inquiries and provide exceptional service
to build long-lasting relationships. Meet or exceed monthly service
appointment and sales goals. Qualifications: Proven experience in
business development, sales, or customer service within the
automotive industry (preferred but not required). Strong
communication skills, both written and verbal, with the ability to
engage and build rapport with customers Highly organized with
excellent time management skills and the ability to prioritize
tasks in a fast-paced environment. Proficient with CRM software,
Microsoft Office Suite, and digital communication tools. A
proactive, self-starter with a results-driven mindset and a passion
for automotive services. Knowledge of automotive services, repairs,
and maintenance is a plus. Ability to work independently and as
part of a team. Previous experience in a BDR or inside sales role
is a plus. Knowledge of Toyota, Hyundai, Kia, Acura, and Mercedes
is beneficial but not required. Must be reliable with an open
availability, including Saturdays Benefits: Hourly pay paid weekly,
commission paid once monthly. Pay is based on experience.
Comprehensive health benefits package (medical, dental, vision).
Paid time off (PTO) and holiday leave. Ongoing training and
development opportunities. Employee discounts on automotive
services and products. A dynamic and supportive work
environment.
Keywords: Phil Smith Automotive Group, Wilson , Service Business Development Representative, Sales , Southern Pines, North Carolina
